Refund Policy
Last updated: August 3, 2026
This policy explains how billing, cancellation and refunds work for AstroStock. It restates and forms part of our Terms of Service. AstroStock provides non-tangible, irrevocable digital services — access is granted immediately at payment.
Subscriptions
Subscriptions renew automatically on the billing interval you selected until you cancel. You can cancel at any time from your account's subscription settings (Manage subscription); cancellation takes effect at the end of the current billing period and you keep full access until then. We do not issue refunds for payments that have already been processed, including partially used billing periods. For annual plans, we send a reminder email before the renewal charge.
Free trials
Where a free trial is offered, you will not be charged if you cancel before the trial ends. If you do not cancel, your paid subscription starts automatically at the end of the trial and the charge for the first billing period is final.
Stars (prepaid credits)
Stars are prepaid in-app credits delivered to your account immediately at payment. Purchased Stars are non-refundable, hold no monetary value outside the platform, and cannot be exchanged, transferred or redeemed for cash.
Billing errors and duplicate charges
Genuine billing errors are always corrected. If you believe you were charged in error — for example a duplicate charge for the same purchase — contact us at [email protected] within 30 days of the charge and we will investigate and refund any erroneous amount.
EEA and UK consumers
If you are a consumer resident in the EEA or the UK, you have a statutory right to withdraw from a distance contract within fourteen (14) days. By completing your purchase and accessing the service immediately, you expressly request that performance begins during the withdrawal period and acknowledge that you thereby lose the right of withdrawal, as set out in the Terms of Service. Nothing in this policy limits rights that mandatory consumer law grants you.
A note on card disputes
If you do not recognize a charge from AstroStock on your card statement, please contact us before opening a dispute with your bank — almost every billing question is resolved within one business day, and a bank dispute freezes the charge for months. Charges from us appear under the AstroStock billing descriptor.
Contact
Billing questions: [email protected].